Velana International Airport's efforts of gathering feedback to improve service quality during the 2020 Coronavirus pandemic has been recognised by a special award from Airport Council International (ACI).
The airport revealed yesterday, that it had received the ACI's "Voice of the Customer" recognition this February.
The award is in gratitute of the continuous effort by Velana International Airport in prioritizing passengers, and for the commitment ensuring that the customers' and travelers' voices were heard during the 2020 Coronavirus pandemic.
According to ACI, this recognition is given to airports that demonstrated signitifcant efforts in gathering passenger feedback through Airport Service Quality (ASQ) Departure survey to help the airport to better understand customers during the 2020 pandemic. To qualify for the award, airports must have collected more than three quarters of data.
ACI says that this is the first time a recognition of this nature is granted too.
Velana International Airport's CEO Gordon Andrew Stewart said that the achievement is proof that the VIA's works are in alignment with international best practices in delivering services to passengers traveling through it.
"I applaud our dedicated team's commitment in delivering the kind of experience that our passengers wanst," said Steward.
Last September, Airport Council International also granted Velana Airport the "Airport Health Accredication" certified, as the second airport from Asia-Pacific and overall 12th in the world. This certification recognised airports thoroughly adhering to international health guidelines established by international aviation institutions.